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Why It Matters
Joe Rossignol / MacRumors : Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but it has put those plans on hold indefinitely — Apple recently considered laying off about 5,000 support employees, but it has put those plans on hold indefinitely, according to Bloomberg's Mark Gurman.
Provenance
Discovered via TechMeme and published by techmeme.com.
Original description
Joe Rossignol / MacRumors : Mark Gurman: Apple considered replacing ~5,000 AppleCare customer service workers with AI-powered agents, but it has put those plans on hold indefinitely — Apple recently considered laying off about 5,000 support employees, but it has put those plans on hold indefinitely, according to Bloomberg's Mark Gurman.
Discovered via TechMeme
Headline clustering and publisher rollups from Techmeme.
Publisher: techmeme.com
ID: https://www.techmeme.com/260929/p27#a260929p27 · Indexed about 1 hour ago